Frequently Asked Questions
Everything you need to know about SOU・SOU products and services.
What is the concept behind SOU・SOU products?
SOU・SOU is a Kyoto-based brand dedicated to 'Creating New Japanese Culture.' we reinterpret traditional Japanese aesthetics, such as Tabi shoes and Kimono-inspired silhouettes, into modern textile designs and functional everyday fashion.
Do you offer international shipping?
Yes, we ship worldwide from our headquarters in Kyoto, Japan. We primarily use DHL and EMS for international deliveries, and shipping costs are calculated at checkout based on the weight and destination of your order.
How can I ensure I select the correct size for Tabi shoes?
Since Japanese sizing is measured in centimeters, we recommend measuring your foot length accurately. Detailed size charts and conversion guides are available on each product page to help you find the perfect fit for our traditional split-toe footwear.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, JCB), PayPal, and various regional digital payment options to ensure a secure and convenient checkout process for our global customers.
What is your return policy for international orders?
We accept returns within 14 days of delivery, provided the items are in their original, unused condition with all tags attached. Please note that customers are responsible for return shipping costs unless the item is defective.
Are the fabrics used in your clothing authentic?
Absolutely. We pride ourselves on using high-quality materials, including Takashima Chijimi (shrinking cotton) and traditional Ise Momen, supporting local Japanese textile artisans while ensuring comfort and durability.